We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an item is produced in imperfect quality or something else happens that compromises our products quality, so that you can claim a guarantee. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will take care of your claim and deliver a replacement free of charge. If replacement is not possible, you will be granted full refund.
We recommend that you first inform us of any complaints by sending an e-mail to firstname.lastname@example.org. Since 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.