Return Orders

Revocation instruction

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the last goods. In order to exercise your right of withdrawal, you must notify Collect The Label, Oudezijds Achterburgwal 149-HV Amsterdam, NL, e-mail: info[at]collectthelabel.com, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You may use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days after the day on which you notify us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods if you use the return label provided by us. If you should not use the return label for the return of the goods, you would have to bear the costs for this return yourself.

You only have to pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

(If you wish to cancel the contract, please fill in this form and return it to us.)

To Collect The Label, Oudezijds Achterburgwal 149-HV Amsterdam, NL, e-mail: info[at]collectthelabel.com:

Herewith I/we (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/

– Ordered on (*)/received on (*)

– Name(s) of consumer(s)

– Address of consumer(s)

– date

_____________________

(*) Delete where not applicable.

Attention: The right of withdrawal expires prematurely with contracts for the supply of sealed goods (e.g. remove from slope tag, labels), which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after the supply.

Download form below